CoreFlora Terms of Service
Effective Date: 05/17/26 | Last Updated: 05/17/26
Welcome to CoreFlora. These Terms of Service (the “Terms”) govern your access to and use of the CoreFlora mobile application, website, and related services (collectively, the “Service”) provided by CoreFlora LLC (“CoreFlora,” “we,” “us,” or “our”).
By creating an account, downloading the app, or otherwise using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
PLEASE READ SECTION 14 (BINDING ARBITRATION AND CLASS ACTION WAIVER) CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES WITH US THROUGH INDIVIDUAL ARBITRATION RATHER THAN IN COURT, UNLESS YOU OPT OUT WITHIN 30 DAYS.
1. Eligibility
You must be at least 18 years old to use the Service. By using CoreFlora, you represent and warrant that you are 18 or older, have the legal capacity to enter into these Terms, and are not barred from using the Service under applicable law.
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at [SUPPORT EMAIL] and we will take steps to delete it.
2. Important Health Disclaimer
CoreFlora is not a medical device, and the Service does not provide medical advice, diagnosis, or treatment. The Service is intended for general informational and personal tracking purposes only. The content, features, symptom tracking tools, educational materials, exercises, and insights provided through the Service are not a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider.
Always seek the advice of your physician, pelvic floor physical therapist, or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read or tracked using CoreFlora.
The exercises, routines, and movements provided in the Service are general educational content. They have been reviewed by licensed pelvic floor physical therapists, but they are not personalized to your specific condition, anatomy, or medical history. Performing any exercise carries some risk of injury. Consult a qualified healthcare provider before beginning any exercise program, particularly if you have a diagnosed pelvic floor condition, are pregnant or postpartum, have had recent surgery, or are experiencing acute pain.
If you think you may have a medical emergency, call your doctor or emergency services immediately. Do not rely on the Service for emergency medical needs.
Reliance on any information provided by the Service is solely at your own risk.
3. Your Account
To use certain features, you may need to create an account. You agree to provide accurate, current, and complete information and to keep that information updated. You are responsible for safeguarding your login credentials and for all activity that occurs under your account.
Notify us promptly at [SUPPORT EMAIL] if you suspect unauthorized use of your account. We are not liable for any loss arising from your failure to protect your credentials.
You may delete your account at any time through the Settings menu in the app or by contacting us. Account deletion is subject to our Privacy Policy.
4. Beta and Pre-Release Versions
The Service is currently offered as a beta or pre-release version (including via Apple TestFlight). Beta versions are provided for testing and evaluation purposes only. They may contain bugs, errors, or inaccuracies, may be unstable, and may be modified, suspended, or discontinued at any time without notice.
Features available in beta may change or be removed in future releases. Data you log during the beta period may not be preserved when transitioning to a production release, although we will use commercially reasonable efforts to migrate user data when feasible. We will notify you in advance if data loss is anticipated.
You agree to provide feedback in good faith when reasonably requested, and you grant CoreFlora a perpetual, worldwide, royalty-free license to use any feedback you provide to improve the Service. You will not be compensated for feedback unless we expressly agree in writing.
5. License to Use the Service
Subject to your compliance with these Terms, CoreFlora grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the Service on a device that you own or control, solely for your personal, non-commercial use.
This license does not give you any ownership rights in the Service. All rights not expressly granted are reserved by CoreFlora.
6. Acceptable Use
You agree not to:
Use the Service for any unlawful purpose or in violation of any applicable law or regulation;
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service, except to the extent applicable law expressly permits;
Copy, modify, distribute, sell, lease, sublicense, or create derivative works of the Service;
Use the Service to develop a competing product or service, or to train any machine learning or artificial intelligence model;
Use any automated means (bots, scrapers, crawlers) to access the Service or extract data;
Interfere with or disrupt the integrity, performance, or security of the Service;
Attempt to gain unauthorized access to the Service, other user accounts, or any related systems or networks;
Upload or transmit viruses, malware, or other harmful code;
Impersonate any person or entity or misrepresent your affiliation with any person or entity;
Use the Service to harass, abuse, or harm another person;
Submit content that is false, misleading, defamatory, obscene, or that infringes any third-party right.
7. Your Content and Data
The Service allows you to log symptoms, notes, photos, and other information (“User Content”). You retain ownership of your User Content.
By submitting User Content to the Service, you grant CoreFlora a limited, worldwide, royalty-free license to host, store, process, display, and transmit your User Content solely for the purpose of operating and providing the Service to you, and as described in our Privacy Policy.
We may use aggregated and de-identified data derived from User Content for research, analytics, product improvement, and other lawful business purposes. De-identified data cannot reasonably be used to identify you.
You are solely responsible for your User Content and represent that you have all necessary rights to submit it and that it does not violate these Terms or any third-party right.
8. Subscriptions, Payments, and Free Access
The Service is currently offered free of charge during the beta period. In the future, certain features of the Service may require a paid subscription (“Premium Features”).
When paid subscriptions are introduced, the following will apply:
Subscription pricing, billing intervals, and the scope of Premium Features will be disclosed at the point of purchase within the app;
Subscriptions are processed by the Apple App Store or Google Play, and are subject to the applicable platform’s terms, including auto-renewal rules;
Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before renewal through your platform account settings;
Refunds, if any, are handled by Apple or Google in accordance with their refund policies, except where applicable law requires otherwise;
We may offer free trials, promotional pricing, or introductory offers, the specific terms of which will be disclosed at the time of the offer.
We reserve the right to change subscription pricing or the scope of Premium Features at any time. Any price change will take effect at the start of the next billing period after notice has been provided to you. If you do not agree to a price change, you may cancel your subscription before it takes effect.
9. Third-Party Services
The Service may include integrations with or links to third-party services (for example, Apple Health, Google Fit, app stores, analytics providers). Your use of any third-party service is governed by that service’s own terms and privacy policy. CoreFlora is not responsible for the practices, content, or availability of third-party services.
10. Intellectual Property
The Service, including all software, content, designs, graphics, illustrations, logos, text, exercise routines, educational materials, and trademarks (collectively, the “CoreFlora Materials”), is owned by CoreFlora or its licensors and is protected by copyright, trademark, and other intellectual property laws.
Except for the limited license granted in Section 5, you receive no rights to the CoreFlora Materials. The CoreFlora name and logo are trademarks of CoreFlora LLC. You may not use them without our prior written permission.
11. Copyright Complaints (DMCA)
If you believe content available through the Service infringes your copyright, please send us a notice that includes the information required by the Digital Millennium Copyright Act (17 U.S.C. § 512). We may remove allegedly infringing content and terminate the accounts of repeat infringers.
12. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access to the Service, with or without notice, if we believe you have violated these Terms, if continued provision could create a legal or security risk, if we discontinue the Service in whole or in part, or as otherwise permitted by applicable law.
Sections that by their nature should survive termination (including ownership, disclaimers, limitations of liability, indemnification, dispute resolution, and miscellaneous provisions) will survive.
13. Disclaimers of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, COREFLORA DISCLAIMS ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SERVICE OR ANY CONTENT IS ACCURATE, COMPLETE, OR RELIABLE.
WITHOUT LIMITING THE FOREGOING, COREFLORA MAKES NO REPRESENTATION OR WARRANTY THAT THE SERVICE WILL DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE OR HEALTH CONDITION.
14. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL COREFLORA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
COREFLORA’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID TO COREFLORA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the greatest extent permitted by law.
15. Indemnification
You agree to defend, indemnify, and hold harmless CoreFlora and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with (a) your use of the Service, (b) your User Content, (c) your violation of these Terms, or (d) your violation of any third-party right or applicable law.
16. Binding Arbitration and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. It requires you to resolve most disputes with CoreFlora through binding individual arbitration and waives your right to a jury trial and to participate in any class action.
16.1 Agreement to Arbitrate
You and CoreFlora agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a “Dispute”) will be resolved by binding arbitration, except that (a) either party may bring an individual action in small claims court, and (b) either party may seek injunctive or equitable relief in court to protect intellectual property rights.
16.2 Arbitration Rules
The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as modified by these Terms. The arbitration will be conducted by a single arbitrator. The arbitrator may award the same damages and relief that a court could award to an individual.
16.3 Location and Costs
Arbitration will take place in Orange County, Florida, or another mutually agreed location, or by telephone or videoconference where permitted. If you are a consumer, CoreFlora will pay all AAA filing, administrative, and arbitrator fees to the extent required by the AAA Consumer Arbitration Rules.
16.4 Class Action Waiver
YOU AND COREFLORA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.
16.5 30-Day Right to Opt Out
You have the right to opt out of this arbitration agreement. To opt out, send written notice to [SUPPORT EMAIL] within 30 days of first accepting these Terms, including your name, the email associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, Section 16 will not apply to you, but the remainder of these Terms will continue to apply.
16.6 Severability of Arbitration Provisions
If the class action waiver in Section 16.4 is found unenforceable in a particular case, then the entirety of Section 16 will be null and void as to that case, and the dispute will proceed in court under Section 17. Otherwise, if any portion of Section 16 is found unenforceable, the remainder will continue in force.
17. Governing Law and Venue
These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws principles. For any Dispute not subject to arbitration, you and CoreFlora agree to the exclusive jurisdiction of the state and federal courts located in Orange County, Florida.
18. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you through the Service or by other reasonable means at least 14 days before the changes take effect, except where changes are required by law or address a security or legal risk, in which case they may take effect sooner. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, stop using the Service and delete your account.
19. Apple App Store Additional Terms
If you access the Service through an application on a device made by Apple, Inc. (“Apple”), the following additional terms apply:
These Terms are between you and CoreFlora only, and not with Apple. Apple is not responsible for the Service or its content;
The license granted in Section 5 is limited to use on an Apple-branded product that you own or control, as permitted by the Apple Media Services Terms;
Apple has no obligation to provide maintenance or support for the Service;
In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the Service;
Apple is not responsible for addressing any claims by you or any third party relating to the Service;
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
20. Miscellaneous
Entire Agreement. These Terms and our Privacy Policy constitute the entire agreement between you and CoreFlora regarding the Service and supersede all prior agreements.
Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
No Waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
Force Majeure. We are not liable for any delay or failure to perform resulting from causes outside our reasonable control.
Notices to You. We may provide notices to you through the Service, by email to the address associated with your account, or by other reasonable means.
21. Contact Us
If you have questions about these Terms, contact us at:
CoreFlora LLC
Email: alessandra@coreflora.app
By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.